Privacy Policy

This Privacy Policy ("Policy") applies to the processing of your personal data by Firisoft ("we" or "us"), through the "Firisoft" website ("Website") or when you use the app.
Please refer to the privacy policy that applies to the our specific mobile apps for information on how we process your personal data, treat your information and protect your privacy when you use the Video Volume Booster or other mobile application of us.
By accessing or using the website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

1. Data Controller and Data Protection Officer

The Data Controller is Ofir. For any question regarding data protection please reach out to [email protected].

2. What personal data do we collect

We may collect and process the following data about you:
  • Contact Data includes billing address, email address and telephone numbers.
  • Video or audio files that you upload to the website to process.
  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender and visual and/or audio identifiers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, other technology on the devices you use to access the Applications, and information in or about the audio or video files you provide (including metadata), such as the file name, size, location of a video or the date it was created and process statistics (e.g. processing time).
  • Usage Data includes information about how you use the Applications and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
You are obliged to provide this information to us and if you do not provide it, we will be unable to provide you with our services.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:
  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • Apply to one of our services
    • Upload an image, audio or video files to the website
    • Create a user account
    • Subscribe to our newsletter 
    • Request marketing to be sent to you
    • Enter a survey
  • Give us feedback or contact us by email or any other means. 
  • Automated technologies or interactions. As you interact with the Applications, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see the cookie section (section 14) for further details.
  • Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below: 
  • Technical Data from the following parties:
    • Analytics providers
    • Advertising networks, search information providers.
    • Contact, Financial and Transaction Data from providers of technical and payment services.
    • Identity and Contact Data from data brokers or aggregators.
    • Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK.

4. Explaining the legal bases we rely on

Data collected will be processed fairly and lawfully, and will only be processed where we comply with Article 6(1) of the GDPR. The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
  • Consent
    • Where you have given consent we can collect and process your data for one or more specific purposes. If you read this policy and do not agree with it's terms, please avoid using any of our services.
  • Contractual obligations 
    • In certain circumstances, we may need to process your personal data to provide the services under our contract with you.
  • Legal compliance
    • If the law requires us to, we may need to collect and process your data.
  • Legitimate interest
    • In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

5. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or have entered into with you. In most cases (but not all) - for providing the website services.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

6. Sharing Your Personal Data

We may share or disclose your personal data to the following categories of recipients:

  • Subjects carrying out activities that are related or instrumental to our business and operational activities as outsourced data processors appointed in writing in accordance with Data Protection Laws, or acting as autonomous data controllers;
  • Public, judicial or police authorities, within the limits established by applicable laws;
  • Individual authorized in writing to process your personal data, under the control of the Data Controller, in accordance with Data Protection Law (e.g. our employees).

7. Purposes for which we will use your personal data

Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interest
To register you as a new user.(a) Identity;
(b) Contact.
Performance of a contract with you, providing the website services.
To process and deliver your payments including:
(a) Manage payments, fees and charges;
(b) Collect and recover money owed to us.
(a) Identity;
(b) Contact;
(c) Financial;
(d) Transaction;
(e) Marketing and Communications. 
(a) Performance of a contract with you, providing the website services.
(b) Necessary for our legitimate interests (to recover debts due to us).
To provide you with the suggested services and/or improve our video processing features in the website and in other apps provided by us and our subsidiary companies, and offer a better service for editing and improving your video files. For example, by using your videos or data to train our algorithms.
(a) images, videos and audio-recordings uploaded by you.(a) The legal basis for the processing is your consent (art. 6(1)(a) of the GDPR).

To enable you to partake in a prize draw, competition or complete a survey.
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you, providing the website services.
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business).
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise);
(b) Necessary to comply with a legal obligation.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences(a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications
 Necessary for our legitimate interests (to develop our products/services and grow our business
To monitor our communications with you in order to check any instructions given to us, for training purposes, for crime prevention, to improve the quality of our customer service and to defend legal claims.(a) Identity
(b) Contact
(c) Technical
 (a) Necessary for our legitimate interests (to assist us in training our employees and defend our business in the event of a claim).
(b) Necessary to comply with a legal obligation;

8. Data Retention

We retain data collected through the use of our Website for as long as necessary to carry out the purposes indicated above and in accordance with Data Protection Law. The videos or images uploaded are preserved on our servers for no longer than 10 days and are usually deleted after a few hours.

9. Transfers of Personal Data Outside the European Economic Area

We may transfer personal data from the European Economic Area (“EEA”), the UK or Switzerland to other countries outside the EEA. Such data transfers are based on appropriate safeguards in accordance with Applicable Privacy Laws, including (a) the standard contractual clauses developed by the European Commission; (b) the decisions of adequacy of the European Commission; or (c) binding corporate rules. Please also note that our servers are based in the US and therefore your data will probably get out of the EEA region. Please make sure you agree to that before using any of our services or upload any file to this website.
More information on the appropriate warranties is available for consultation by sending an email to [email protected].

10. Security

We take reasonable steps to protect the Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via email or when you upload a video. Please keep this in mind when disclosing any Personal Data to us or this website via the Internet.

11. Sale of your information

We do not sell your personal information by any mean.

12. Children's Personal Data

The website is not intended for anyone under the age of 16. We do not knowingly collect personal data from children. If you believe we have received personal data from children under the age of 16, please email us at [email protected]. If we learn that a user is under the age of 16, we will take reasonable steps to delete any processed data and close such user’s account.

13. Third-Party Websites and Services

The website or web app may include links to other websites or services operated by third parties. The activities described in this Policy do not apply to data processed by such third-party websites and services. We have no control over, and we are not responsible for, the actions and privacy policies of third parties and other websites and services.

14. Cookies

As of today we don't use cookies. If we will add cookies in the future, this privacy policy will get updated.

15. Your Rights

At any time and free of charge, you can exercise the following rights, as specified and subject to certain limitations and exceptions under Data Protection Laws:
  • Right of access. You have the right to obtain information about the processing of your personal data and to access it.
  • Right to rectification. You have the right to ask for the updating, rectification or integration of your personal data.
  • Right to erasure. You have the right to request the deletion of your personal data.
  • Right to restriction of processing. You have the right to request the restriction of the processing of your personal data.
  • Right to data portability. You have the right to obtain a portable electronic copy of your personal data, as long as it was not deleted from our servers yet.
  • Right to object. Where we rely on our legitimate interest to process your personal data, you have the right to object to such processing, wholly or partly, on grounds related to your specific situation.
  • Right to withdraw your consent. Where we rely on your consent to process your personal data, you have the right to withdraw your consent, although the processing carried out before your withdrawal of consent will remain valid. Withdrawing your consent simply means to stop using any of our suggested services.
You also have the right to lodge a complaint before the competent national Data Protection Authority, in particular before the Data Protection Authority of the Member State of your habitual residence, place of work or place of the alleged infringement.
 To exercise your rights, or if you have any other questions about the processing of your personal data, you can contact us by sending an email to the contact detail provided under section 1 of this Policy.

16. Changes

We may modify, integrate or update, in whole or in part, this Policy, and we will notify users of any modification, integration or update in accordance with Applicable Privacy Laws. If we make modifications, we will notify you by revising the date at the bottom of this Policy and, under certain circumstances, we may also notify you by additional means such as pop-up or push notifications within the website, or email (if your provided it).
Last update:Jul 2023